1️⃣ Customer Support
- Answering product or service queries
- Technical support (Level 1, Level 2)
2️⃣ Order Taking & Booking
- Product orders, service appointments
- Ticket reservations, hotel bookings
3️⃣ Help Desk / Technical Support
- Troubleshooting
- Software/device support
- Remote guidance
4️⃣ Complaint Handling
- Issue resolution
- Refund/return requests
- Escalation management
5️⃣ Customer Care & Relationship Management
- Membership support
- Billing queries
- Account management
6️⃣ Inbound Sales
- Turning inquiries into sales
- Upsell / cross-sell opportunities
- Lead conversion
7️⃣ Emergency & Hotline Services
- Medical helplines
- After-sales emergency support
- Service breakdown assistance (ex: appliances, vehicles)
8️⃣ Support for Online Services
- Website/live chat support
- WhatsApp/email query assistance
- Response management for social queries
9️⃣ Virtual Receptionist
- Call attending and routing
- Appointment scheduling
- Business inquiry handling
🔟 Order Tracking & Logistics Support
- Delivery status updates
- Shipping issues resolution
- Return pickup coordination